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Dispute Resolution: Trust IS the Issue in Conflict Coaching
Start Date: 8/4/2022Start Time: 8:00 AM
End Date: 8/4/2022End Time: 10:00 AM

Event Description:

To RSVP for Zoom link, email
Waiting Room opens 8am, Talk starts at 8:30am

CUNY Dispute Resolution Center at John Jay College
Assoc for Conflict Resolution of Greater NY

Trust IS the Issue: Conflict Coaching Trust/Distrust in Workplace and Family Conflict
Conflict managers appreciate that trust is always an issue in prolonged, dysfunctional conflict. This session explores how conflict coaching can help a party gain a deeper understanding of what trust issues have contributed to the conflict and how trust restoration can be accomplished. Drawing on trust research and theory in workplace and family conflicts, this session will provide  frameworks for helping disputants analyze their trust dynamics and how each party's behavior and expectations may create a trust struggle that prevents strategic conflict management and implementation.  Participants will discuss coaching trust issues in workplace, family and youth conflicts. We'll explore how coaching trust issues can also be key when conflict coaching is used as a pre-mediation process.

Tricia S. Jones, PhD., is a Professor in the Department of Communication and Social Influence and Director of the Center for Conflict Management and Media Impact in the Klein College of Media and Communication at Temple University; and CEO of Conflict Coaching Matters LLC. She is past Vice-President and Member of the Board of Directors of the Association for Conflict Management and past President of the International Association of Conflict Management. Her work in conflict management spans 35 years of teaching, research and practice in conflict resolution intervention and education, ADR, intercultural conflict, and organizational dispute system design.


Tricia Jones

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